At TickLux, we strive to ensure customer satisfaction with every purchase. If you are unsatisfied with your order, we offer a return and refund policy under the following conditions.
Return Eligibility
You can request a return if:
- ✅ The product is unused, undamaged, and in its original packaging.
- ✅ The return request is made within 7 days of receiving the product.
- ✅ The product is defective, damaged, or incorrect upon delivery.
Returns are not accepted for:
Products that have been used, worn, or damaged by the customer.
Products without their original packaging, tags, or accessories.
Discounted or clearance sale items (unless defective).
Refund Process
Once we receive and inspect the returned product, we will process your refund:
🔹 If eligible, the refund will be issued to your original payment method or as store credit within 7-10 business days.
🔹 If rejected, we will notify you with the reason, and you can request that the item be returned at your expense.
How to Request a Return
To initiate a return, follow these steps:
1️⃣ Contact our support team at contact@tickluxbd.com or call 01954865086 within 7 days of receiving the product.
2️⃣ Provide your order number, product details, and reason for return (with images if applicable).
3️⃣ We will review your request and provide return instructions.
4️⃣ Ship the product back to our return address (provided upon approval).
5️⃣ After inspection, we will process your refund or exchange.
🚚 Return shipping costs:
If the return is due to a defective or incorrect product, we will cover the shipping cost.
If the return is for personal reasons (e.g., change of mind), the customer must bear the shipping cost.
Exchanges
If you receive a defective or incorrect item, you can request a replacement instead of a refund. Exchanges follow the same process as returns.
Cancellation Policy
Before Shipping: Orders can be canceled within 24 hours of placement for a full refund.
After Shipping: Cancellations are not allowed; you must follow the return process.
Contact Us
For any return or refund inquiries, please contact us:
📍 Address: Borobag Azmot Garments, Mirpur 2, Dhaka 1216
📞 Phone: 01954865086
📧 Email: contact@tickluxbd.com
🌐 Website: www.tickluxbd.com
🌐 Facebook: www.facebook.com/ticklux/
We value your trust and aim to make your shopping experience smooth and hassle-free!